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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. What should you do to ensure two published answers are always returned for a specific search word?

A) List the search word under Answers Keywords.
B) List the search word under both Answers Keywords and Stopwords.
C) Create multiple Priority words that share the same name.
D) Create multiple search words associated within a single priority word group.
E) List the search word under Stop words.

2. Which two statements are true about Knowledge Advanced views? (Choose two.)

A) View cannot be renamed or deleted but only modified.
B) In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.
C) You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.
D) In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.
E) Views do not depend on the number and purpose of the interface that your organization uses.

3. Which three values does Knowledge Advanced use to calculatewhether the answers returned have improved?
(Choose three.)

A) the total number of times documents were clicked on
B) the number of times the "Is this answer helpful?" option has been selected as "Yes"
C) the total number of times the search has been made with the search string containing the title of the document
D) the number of times documents were clicked on as a result after a particular answer
E) the number of cases linked to the top answer

4. Which two statements are true about published reports? (Choose two.)

A) Published reports have filtering option in ribbon.
B) Published reports can be edited.
C) Published reports contain snapshots of data at the time the report is run.
D) Published report data can change automatically when the knowledge base data is updated.
E) Published reports can be shared.

5. Examine these statements about products, categories, anddispositions:
1. Maximum hierarchy level of product/category is five.
2. A disposition cannot be seen in the customer portal.
3. Deleting a product classification will not cause any issue in rules.
4. A parent product can only be deleted after deleting all child products.
Which statements are true?

A) 1 & 4
B) 2 & 3
C) 1 & 2
D) 3 & 4
E) 2 & 4

Solutions: