Cisco 500-450 Exam Topics:
| Section | Weight | Objectives |
|---|---|---|
| Describe the Installation Process for ICM Components of the Cisco Unified Contact Center Enterprise Solution including Cisco Unified CVP, Cisco Unified IC, and Cisco Finesse | 21% | -Describe the configuration elements for Cisco Unified CVP that is required in Unified ICM -Describe the install and setup for SIP dialer and voice gateways -Describe the Cisco Unified Intelligence Center requirements using virtualization environment -Explain the configuration roles for agent teams -Describe the install and configuration requirements for Cisco Finesse -Describe the configuration limits for Packaged CCE -Describe the configuration requirements for voice gateway used in Packed CCE deployment -Explain the required configuration to use significant digits -Explain the required software to install and setup VMware Hypervisor -Describe the configuration options required to enable the Outbound option in the Cisco Unified ICM -Describe the role of the Cisco Unified ICM Domain Manager tool -Describe the Unified ICM routing clients |
| Understanding Cisco Unified CCE Agent Supervision Issues and Considerations | 13% | -Identify call flow issues and considerations for the Cisco Unified ICM call routing scripts for inbound and outbound calls -Identify call flow issues for agent transfers in the Cisco Unified CCE solution -Identify call flow issues and considerations for the Cisco Unified CVP scripts -Identify Cisco Unified CVP configuration elements and their purpose -Identify call flow issues and considerations for the VXML gateways -Identify voice quality issues |
| Identify Cisco Unified ICM, Cisco Unified CVP, and Cisco Finesse | 11% | -Identify issues in Cisco Unified CVP log and trace files -Identify issues in Cisco Unified ICM and CTI log and trace files -Identify issues in Cisco Unified Enterprise outbound option log and trace files -Identify issues in Cisco Finesse log and trace files -Identify issues in Cisco Unified Contact Center Enterprise security |
| Understanding Cisco Unified CCE Agent Supervision Issues and Considerations | 7% | -Identify Ring No Answer issues and considerations -Identify Cisco Finesse considerations to avoid agent issues -Understanding Cisco Finesse Administration to avoid agent issues -Identify issues with agents not being able to log into Cisco Unified CCE -Identify issues with agent call behavior |
| Describe the Call Flow Scripting Process in Cisco Unified ICM and Cisco Unified CVP for the Cisco Unified Contact Center Enterprise Solution | 18% | -Describe the precision queue scripting consideration -Describe the Extended Call Context variables with Cisco Unified CVP -Describe the functionality limitation imposed when you use Cisco Unified CVP MicroApp -Describe the elements needed to trigger Cisco Unified ICM script -Describe configuration elements to make VXML gateway part of Cisco Unified CVP deployment -Describe configuration elements needed for post call survey -Describe outbound scripting considerations -Describe the impact that Cisco Unified ICM scripting has on reporting in the Cisco Unified CCE solution -Describe configuration elements needed for sig digits -Explain the options available in Cisco Unified ICM call routing scripts to access external databases for call routing -Describe how MicroApp can capture DTMF |
| Describe the Fault Tolerant Characteristics of the Cisco Unified Contact Center Enterprise Solution including Cisco Unified Customer Voice Portal, Cisco Unified Intelligence Center, and Cisco Finesse | 14% | -Explain the fault-tolerant integration of Cisco Unified Customer Voice Portal in the Cisco Unified CCE solution -Explain what Cisco Unified ICM router key is -Describe the steps required for Cisco Finesse configuration updates -Describe the internal communications between Cisco Unified ICM components -Describe the requirements for Cisco Unified ICM heartbeats -Describe the synchronization between Cisco Unified ICM components -Describe the considerations for upgrading one or more components of the Cisco Unified CCE solution -Describe the impact of a network failure in the Cisco Unified CCE solution -Explain how the Cisco (Unified ICM) call routing script can detect and route around failed system components of the Cisco Unified CCE solution |
| Understanding Cisco Unified CCE Tools Including Cisco Unified ICM, Cisco Unified CVP, Cisco Unified IC, and Cisco Finesse Tools | 16% | -Describe the available tools in the Cisco Unified CCE solution to support Cisco Unified Intelligent Contact Management -Describe the available tools in the Cisco Unified CCE solution to support the Cisco Unified Communications Manager -Describe the available tools in the Cisco Unified CCE solution to support the Cisco Unified CVP Customer Response Solutions -Describe the available tools in the Cisco Unified CCE solution to support Cisco Finesse -Describe the available tools in the Cisco Unified CCE solution to support the Cisco Unified Intelligence Center |
Immediate download for best questions after payment
Compared with some best questions provided by other companies in this field, the immediate download of our 500-450 exam preparation materials is an outstanding advantage. So long as you have made a decision to buy our 500-450 study guide files, you can have the opportunity to download the study files as soon as possible. Can you imagine how wonderful it is for you to set about your study at the first time (500-450 best questions)? Of course, you will feel relax and happy to prepare for your exam because you can get bigger advantage on time than others who use different study tools. In this way, you can absolutely make an adequate preparation for this Cisco 500-450 exam. Therefore, there is no doubt that you can gain better score than other people and gain the certificate successfully. So why not take an immediate action to buy our 500-450 exam preparation? We promise you can enjoy the best service which cannot be surpassed by that of other companies.
Free trial before buying our products
Frankly speaking, it is a common phenomenon that we cannot dare to have a try for something that we have little knowledge of or we never use. When it comes to our 500-450 study guide, you don't need to be afraid of that since we will provide the free demo for you before you purchase 500-450 best questions. In doing so, you never worry to waste your money and have a free trial of our best questions to know more about products and then you can choose whether buy Cisco 500-450 exam preparation or not.
After purchase, Instant Download: Upon successful payment, Our systems will automatically send the product you have purchased to your mailbox by email. (If not received within 12 hours, please contact us. Note: don't forget to check your spam.)
Conclusion
Now you realize that without preparation, it’s hard to ace the Cisco 500-450 exam. However, you can take help from the training courses and books mentioned above or other reliable third-party resources to prepare well for the final test. It is important to go deep into the concepts of the topics to learn about them. Pass this Cisco exam by getting good grades as it will open a door full of opportunities and will allow you to obtain the Cisco Unified Contact Center Specialist certification.
Training Courses Recommended For The Exam Preparation
Now that you are familiar with the 500-450 exam outline in detail, you realize that thorough preparation is necessary. Thus, you can enroll in the following training courses from the official vendor. It will help you get the right guidance from Cisco experts and become eligible to take the Cisco 500-450 test.
Do you want to explore your potential? Do you want to show your ability through gaining a valuable Cisco Cisco Unified Contact Center Enterprise Specialist certificate? Would you like to climb to the higher position and enjoy a considerable salary? Would you like to acquire praise as well as admiration from your family, colleagues and bosses (500-450 exam preparation)? If your answer is yes, I want to say you are right and smart. It is known to all of us, all these wonderful things I mention above are pursued by us for the whole life (500-450 study guide). But the key is how to achieve these. Maybe you are confused whether you are capable to make these beautiful things come true. Don't worry. Let us put a pair of wings on your dream. (500-450 best questions)
100% guarantee pass
Our aim is to try every means to make every customer get the most efficient study and pass the Cisco 500-450 exam. As we know, we always put our customers as the first place. Therefore we will do our utmost to meet their needs. In order to raise the pass rate of our 500-450 exam preparation, our experts will spend the day and night to concentrate on collecting and studying 500-450 study guide so as to make sure all customers can easily understand these questions and answers. It sounds incredible, right? But in fact, it is a truth. Our experts are highly responsible for you who are eager to make success in the forthcoming exam. So you can be allowed to feel relieved to make a purchase of our 500-450 best questions.
