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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

1. A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?

A) Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
B) Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.
C) Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
D) Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.

2. What are the benefits that Premium+ Support provides to customers? (Select three.)

A) Automated ticketing streamlines & expedites repairs with high-quality support
B) 24x7 remote support in all countries where HP provides coverage
C) Availability for purchase throughout the entire product lifecycle
D) Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail
E) Ability to monitor the entire customer fleet of HP and non-HP devices

3. What are the three Priority Services Packages? (Select three.)

A) Priority Management
B) Priority Access
C) Priority Access Plus
D) Priority Anytime Access

Solutions: