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EXIN ITIL 4 Foundation Sample Questions:

1. Which component is focused on the activities needed by an organization to help it co-create value?

A) Guiding principles
B) Practices
C) Continual improvement
D) Service value chain

2. What is the PRIMARY use of a change schedule?

A) To manage standard changes
B) To manage emergency changes
C) To plan changes and help avoid conflicts
D) To support the 'incident management' practice and improvement planning

3. What is a change schedule PRIMARILY used for?

A) To help manage normal changes
B) To help plan emergency changes
C) To help authorize standard changes
D) To help assign a change authority

4. Which practice would help a user gain access to an application that they need to use?

A) Change enablement
B) Service configuration management
C) Service level management
D) Service request management

5. What is a user?

A) The role that directs and controls an organization
B) The role that defines the requirements for a service
C) The role that authorizes budget for service consumption
D) The role that uses services

Solutions: