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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)

A) PSTN trunks
B) DNS-based trunks
C) certificate-based trunks
D) registration-based trunks
E) enterprise trunks

2. Refer to the exhibit. A Webex Contact Center engineer is deploying a chat digital channel widget for Companyabc. After the chat digital channel widget code is implemented in the company website, the chat digital channel widget does not load. While investigating Webex Contact Center, engineer sees this output in the web browser. What is causing this issue?

A) incorrect website domain configured for Web Chat Asset
B) missing Webex Connect flow for chat digital channel
C) firewall blocking connection to chat-widget.imi.chat domain
D) companyabc.com domain missing in Webex Contact Center "Content security policy allowed list" configuration

3. Which statement describes the PSTN media and signaling requirements for calls arriving at Webex Contact Center?

A) DTMF signaling can use out of band.
B) Opus codec is natively supported by Webex Contact Center without transcoding.
C) SIP Early Media is fully supported by Webex Contact Center.
D) The only supported codecs are G.711uLaw and G.711aLaw.

4. Drag and Drop Question
An engineer is designing a Cisco Webex Contact Center call queue. Drag and drop the configuration actions from the left that are needed to meet the call queue requirements to the right. Not all options are used.

5. An administrator needs to authenticate users to Webex services using the company's existing identity provider. Which technology enables this integration?

A) SAML single sign-on
B) TFTP authentication
C) SNMPv3
D) CAPF enrollment

Solutions: