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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
1. You are installing the Avaya Contact Center Control Manager (ACCCM) software for a standard solution. The software will be installed on a supported server with a supported Window 2008 operating system. The customer is not using one-X Agent Administration, nor do they need access to the Visual Phone website from within the ACCCM server.
Which is an installation prerequisite?
A) .NET Framework 4.0
B) Microsoft Silverlight
C) Microsoft MVC
D) Microsoft IIS
2. Avaya Contact Center Control Manager (ACCCM) users have a relationship with the ACCCM organization chart hierarchy. What is the ACCCM organization chart hierarchy?
A) Site, Department,Team
B) Site, Department, Team, Virtual Site, Virtual Group
C) Site, Location, Department, Team
D) Site, Virtual Site,Virtual Group
3. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)
A) Xen, Hyper-V
B) CoWare, Xen
C) FSXI 3x, Virtual Server 2005 R2
D) VMwareESXI3.x, vSphere
E) Virtual Server 2008, vSphere
4. Which three services are mandatory for every Avaya Contact Center Control Manager (ACCCM) software for a standard solution installation? (Choose three.)
A) Importer Service
B) Licensing Service
C) Functional Service
D) Sync Service
E) Active Directory Synchronization Service
F) Provisioning Service
5. A company has an Avaya Contact (outer Control Manager (ACCCM) solution. All of the users and groups have been configured. The administrator has been tasked with a list of agent names that need to be marked as inactive. However, when the administrator tries to delete them, the agents names are completely removed from database.
Which statement describes the configuration that will meet the company's needs?
A) Change the Delete Users field to 'no' in the System Parameters.
B) Change the Delete Users field to 'no' in the User Parameter.
C) Change the Inactive Users field to'yes' in the User Parameters.
D) Change the Inactive Usersfieldto 'yes'in the System Parameters.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: D,E | Question # 4 Answer: B,D,F | Question # 5 Answer: A |



