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Avaya Oceana® Solution Support Sample Questions:

1. Which statement about Avaya Oceana CSC and ACS integration is true?

A) CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
B) CSC uses AES to control and monitor Session Manager voice calls and resources.
C) CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
D) CSC communicates with Communication Manager through the DLG Interface in the AES.

2. When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?

A) OCP cluster
B) Common Component cluster
C) Each cluster
D) UAC cluster

3. Which two steps must be completed before restoring the backup of the Avaya Oceana solution?
(Choose two.)

A) Ensure that the UCA Store Service is not installed on the Avaya Oceana Cluster 1.
B) Uninstall UCA Store Service, then restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
C) Uninstall the UCA Store Service, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
D) Ensure that the UCA Store Service is installed on the Avaya Oceana Cluster 1.

4. An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

A) No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.
B) Add the new Avaya Oceana agent using Control Manager.
C) Remove the Agent ID from Communication Manager.
D) Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.

5. When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)

A) Session ID
B) Call ID
C) UCID
D) Context ID
E) Call Ref ID

Solutions: