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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) wants to make a sales proposal and directly use data from multiple unrelated objects (standard and custom) in a prompt template. How should UC accomplish this?

A) Use a Record Snapshot to combine data from unrelated objects into a single prompt.
B) Create a Flex template to add resources with standard and custom objects as inputs.
C) Create a prompt template-triggered flow to access the data from standard and custom objects.
D) Create a prompt template passing in a special custom object that connects the records temporarily.

2. An Agentforce is creating a custom action for Agentforce. Which setting should the a ensure the action performs as expected?

A) Action Input
B) Action Name
C) Action Instructions

3. An Agentforce is considering using a Field Generation prompt template type. What should the Agentforce Specialist check before creating the Field Generation prompt to ensure it is possible for the field to be enabled for generative AI?

A) That the field chosen must be a rich text field with 255 characters or more.
B) That the org is set to API version 59 or higher
C) That the Lightning page layout where the field will reside has been upgraded to Dynamic Forms

4. Universal Containers (UC) wants to enable its sales team to get insights into product and competitor names mentioned during calls. How should UC meet this requirement?

A) Enable Einstein Conversation Insights, assign permission sets, define recording managers, and customize insights with up to 50 competitor names.
B) Enable Einstein Conversation Insights, enable sales recording, assign permission sets, and customize insights with up to 50 products.
C) Enable Einstein Conversation Insights, connect a recording provider, assign permission sets, and customize insights with up to 25 products.

5. Universal Containers (UC) wants to offer personalized service experiences and reduce agent handling time with Al-generated email responses, grounded in Knowledge base. Which AI capability should UC use?

A) Einstein Email Replies
B) Einstein Service Replies for Email
C) Einstein Generative Service Replies for Email

Solutions: