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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Who can approve time reports so they can be released to CATS?

A) Nominated delegate
B) Territory owner
C) End customer
D) Reporting line manager

2. What information is determinated from the registered product in a service ticket? Note: there are 2 correct answer to this question.

A) Warranty information
B) Service entitlement
C) Pricing condition
D) Maintenance plan

3. Which data is synchronized bi-directionally between SAP Cloud for Customer and SAP CRM on premise?

A) Activity
B) The Report
C) Campaign
D) Maintenance plan

4. When would you implement the Approcal function in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) You want another user to review a business object before it is processed further
B) You want to define multiple review processes for the same business object
C) You want to define multiple review steps for the same business object
D) You want an administrator to activate a custom business object

5. What can you use to control user privilages in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Business configuration
B) Work center view
C) Business user
D) Business role
E) Code list restrictions

Solutions: