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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers (UC) is rolling out InventoryManagement to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?

A) Add Products to the Products Required Related List on the Work Type object.
B) Add Products to the Work Order Products Related List on the Asset object.
C) Add Products to the ProductsRequired Related List on the Asset object.
D) Add Products to the Work Order Products Related Liston the Work Type object.

2. An extreme whether situationimpacts both the volume of work and number of available resources at universal container Which approach should a consultant recommend to realign available resources with?
open work?

A) Customer first scheduling
B) Resource Schedule optimization
C) Emergency scheduling
D) Global optimization

3. Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.
Which two default Scheduling Policies meet this requirement?
Choose 2 answers

A) Soft Boundaries
B) Customer First
C) EmergencyPolicy
D) High Intensity

4. Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

A) Configure the Auto Dispatch scheduled job.
B) Shuffle daily work manually via the Gantt.
C) Enable Drip-feed to dispatchthe next appointments.
D) Leverage Resource Schedule Optimization.

5. Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers' customers?

A) Arrival Window Start, Arrival Window End
B) Actual Start, Actual End
C) Scheduled Start, Scheduled End
D) Earliest Start Permitted, Due Date

Solutions: