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EXIN ITSM20F.EN Exam Syllabus Topics:

Topic	Details
Topic 1	Explainthe activities and practical application of each process Explain the difference between an IT service and non-IT services
Topic 2	Describe the key principles of producing and implementing a service management system describe the objectives and service requirements
Topic 3	Describe importance of documentation and basic requirements for documentation Explainthe activities and practical applicationof each process
Topic 4	Identify the purpose and benefits of ISO IEC 20000 Resolution and Fulfilment Processes
Topic 5	Describe the principles of continual improvement Explain the activities and practical application for each process
Topic 6	Explainthe activities and practical application ofeach process Outline the requirements for designing, building and transitioning new or changed services
Topic 7	Describe the importance of understanding organizational risks and opportunies Describe the continual improvement activities for the SMS and services
Topic 8	Explain the activities and practical application of each process Explain how the organization and interested parties impact the SMS

Reference: https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000

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