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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?

A) Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.
B) Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence
C) Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
D) Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.

2. Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A) Model the router as an attribute of the business internet offer with a default value of 'included'
B) Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
C) Model the router technical product and decompose it from the business internet offer.
D) Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule

3. UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

A) Create one decomposition relationship each via one parent class product from all commercial offerings
B) Create one decomposition relationship each from all commercial offerings to the same technical product
C) Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item
D) Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.

4. Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A) Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
B) Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
C) Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
D) Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
E) Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.

5. An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A) Subscription
B) Service Entitlement
C) Service Account
D) Contract Line Item

Solutions: