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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. IT サービス継続計画を最新の状態に保つには、他のサービス管理プロセスからの入力が必要です
どのプロセスが最も貢献しているでしょうか?

A) 変更管理
B) ITサービスの財務管理
C) 問題管理
D) 可用性管理

2. IT サービスの成果に関する合意、監視、報告、および質の悪いサービスを根絶するための行動の調査という一定のサイクルを通じて、サービスの品質を維持および向上させることを目的とするプロセスはどれですか?

A) サービスレベル管理
B) 可用性管理
C) IT サービス継続性管理
D) IT サービスの財務管理

3. IT インフラストラクチャ内の関係を登録するのはどのプロセスですか?

A) 変更管理
B) 資産管理
C) 構成管理
D) リリース管理

4. IT サービスの日常使用における第一線のサポートと支援の提供を担当するプロセスまたは機能はどれですか?

A) インシデント管理
B) サービスレベル管理
C) サービスデスク
D) 可用性管理

5. リリースが拒否されたり、遅延したり、リリースが拒否されたりした場合には、常に誰に、何を伝えるべきか
キャンセル？

A) インシデント管理
B) 変更管理
C) 上級経営陣の代表者
D) ビジネス関係管理

Solutions: