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EXIN ITIL 4 Foundation Sample Questions:

1. Which is one of the MAIN concerns of the 'design and transition' value chain activity?

A) Understanding the organization's vision
B) Ensuring service components are available
C) Meeting stakeholder expectations
D) Understanding stakeholder needs

2. What must always be done before an activity is automated?

A) Ensure the solution removes the need for human intervention
B) Check that suitable new technology has been purchased
C) Check that the activity has already been optimized
D) Ensure that DevOps has been successfully implemented

3. Which is an external input to the service value chain?

A) Feedback loops
B) Customer requirements
C) The 'improve' value chain activity
D) An overall plan

4. Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?

A) Change enablement
B) Service configuration management
C) Deployment management
D) Service request management

5. Which term relates to service levels aligned with the needs of service consumers?

A) Utility
B) Cost
C) Warranty
D) Service management

Solutions: