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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Why is the corporate vision and strategy important for a high level requirements document?

A) It provides company policies which determine the preferred vendors and influence the high level requirements for a IT asset and service management solution.
B) It provides an understanding of how current IT asset and service management processes support these requirements.
C) It provides an overview of the company's mission and market strategy which determines the IT asset and service management business requirements.
D) It provides a clear definition of the company goals, how they want to achieve these goals, and what is needed to achieve these goals which determines the IT asset and service management business requirements.

2. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What is the most likely cause?

A) Badly configured workflows
B) Badly configured cron tasks
C) Badly configured actions
D) Badly configured processes

3. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 150 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell are recommended to run maximo.ear?

A) one is enough
B) at least five
C) at least two
D) at least three

4. Which two communication modes are supported to allow integration with IBM Tivoli Provisioning Manager? (Choose two.)

A) ODBC
B) Web services
C) Windows Communication Foundation
D) Database interface tables
E) CORBA

5. A service desk is handling service catalog requests, incidents, and problems for all their customers 24 hours a day 7 days a week. Which IBM SmartCloud Control Desk architecture and edition should be recommended to support the service desk?

A) Multi-server, IBM SmartCloud Control Desk
B) Single server. IBM SmartCloud Control Desk
C) Single server, IBM SmartCloud Control Desk - Entry
D) Multi-server, IBM SmartCloud Control Desk - Entry

Solutions: