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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 - A2010-591 real prep

A2010-591
  • Exam Code: A2010-591
  • Exam Name: Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3
  • Updated: Jun 20, 2026
  • Q & A: 86 Questions and Answers
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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. All change managers at a company need to track if the percentage of changes implemented with approval across a date range is higher then 90%. Which IBM SmartCloud Control Desk functionality can create and display the necessary Key Performance Indicator (KPI)?

A) A standard report is already available which uses Start Date and End Date input parameters to provide a report with a bar chart of the percentage of changes implemented with and without approval by status.
B) A custom KPI should be configured to display the percentage of changes implemented with approval by status, using Start Date and End Date input parameters, which then has to be configured in a KPI graph portlet on the dashboard of the Change Manager role.
C) A result set should be configured on the Start Center of the Change Manager role containing a query on the closed changes for a specific date range.
D) The required KPI is already available which provides a graph of the percentage of changes implemented with approval by status.


2. What has to be considered in the service design stage according to ITIL?

A) the design of the service catalog
B) the design of measurement systems, methods, and metrics
C) the design of functions and applications
D) the design of Service Level Agreements


3. What are three types of changes in the Changes application? (Choose three.)

A) Normal Change
B) Emergency Change
C) Planned Change
D) Scheduled Change
E) Standard Change
F) Critical Change


4. A customer implemented a release management tool which holds inventory of systems that it manages. The customer wants to reconcile this data with configuration items discovered by IBM Tivoli Application Dependency Discovery Manager (TADDM). Which tool can import this data on a regular basis?

A) Custom Server Templates for TADDM
B) Custom Server Extensions for TADDM
C) Migration Manager
D) IBM Tivoli Integration Composer


5. Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?

A) A KPI that shows the total cost for open incidents and problems.
B) A KPI that measures IT customer satisfaction.
C) A KPI that shows the open service requests in a period of time.
D) A KPI that measures IT department satisfaction.


Solutions:

Question # 1
Answer: A
Question # 2
Answer: B
Question # 3
Answer: A,B,E
Question # 4
Answer: D
Question # 5
Answer: B

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