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Free Microsoft Dynamics 365 Fundamentals MB-910 Official Cert Guide PDF Download
The Microsoft MB-910 exam consists of 40-60 questions that are multiple choice and scenario-based. Candidates will have 90 minutes to complete the exam and must score at least 700 out of 1000 to pass. MB-910 exam can be taken online or in-person through a Microsoft testing center. Once certified, individuals will have the knowledge and skills required to manage customer engagement, sales, marketing, customer service, and field service using Dynamics 365. Microsoft Dynamics 365 Fundamentals (CRM) certification is recognized globally and can help professionals advance their careers in the field of customer engagement and CRM.
NEW QUESTION # 92
A company plans to implement new support software. You need to recommend solutions for the company.
What should you recommend to meet each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-agent-overview
NEW QUESTION # 93
A company provides roadside assistance for disabled automobiles.
The company enacts a policy that specifies a 30-minute response time for all requests for assistance. You need to ensure that data about assistance crew response times is captured correctly.
For what type of object should you define details? To answer, select the appropriate option in the answer area.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements
NEW QUESTION # 94
A company has implemented Dynamics 365 Marketing.
You need to implement apps to meet the company's business requirements.
Which app should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/overview
https://docs.microsoft.com/en-gb/dynamics365/marketing/linkedin-lead-gen-integration
NEW QUESTION # 95
You plan to use Dynamics 365 Customer Voice to gather customer feedback for three different lines of business. You need to determine how each requirement will be fulfilled.
Which objects should you use? To answer, drag the appropriate objects to the correct requirements. Each object may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 96
All employees at a company use Office 365. You are setting up Dynamics 365 Sales for the company. Only some employees will have licenses for Dynamics 365 Sales.
You need to recommend solutions for the company.
What should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 97
A company uses leads and opportunities to track potential sales. Salespeople have a difficult time determining prioritizing opportunities. You need to ensure opportunities are categorized to ensure sales efficiency. Which feature should you implement?
- A. Sales forecast
- B. Predictive opportunity scoring
- C. Price calculation
- D. Kanban view
Answer: B
NEW QUESTION # 98
A company uses Dynamics 365 Sales.
You need to create a forecast in Dynamics 365 Sales so that the sales director will be able to predict upcoming sales revenue.
Which standard record type is used to create the forecast?
- A. Account
- B. Opportunity
- C. Lead
- D. Quote
Answer: B
NEW QUESTION # 99
A company plans to synchronize LinkedIn Campaign Manager with Dynamics 365 Marketing to determine who is looking at their LinkedIn advertisements.
What happens during synchronization? To answer, select the appropriate option in the answer area.
Answer:
Explanation:
NEW QUESTION # 100
A company is working with a potential customer on a multi-year contract. The customer decides to delay their decision to commit to the contract.
You want to find other colleagues who have interacted with the potential customer so that you can discuss strategies with the colleagues to close the deal with the customer.
Which app should you recommend?
- A. Market Insights
- B. Power Virtual Agents
- C. Customer Service Insights
- D. Sales Insights
Answer: D
NEW QUESTION # 101
A potential customer delays their decision to commit to a big multi-year contract.
You want to find other colleagues who have interacted with the potential customer to discuss strategies. Which app should you recommend?
- A. Market Insights
- B. Power Virtual Agents
- C. Customer Service Insights
- D. Sales Insights
Answer: D
NEW QUESTION # 102
A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents.
The company wants multiple users to access the latest version of a sales proposal in Dynamics 365 Sales.
Many users do not have access to Dynamics 365 Sales.
You need to recommend an app for the company.
Which app should you recommend?
- A. Microsoft Outlook
- B. Dynamics 365 Sales Insights
- C. Microsoft Teams
- D. Microsoft Excel
Answer: B
NEW QUESTION # 103
A company uses Dynamics 365 Sales. The following groups of users must be able to perform specific activities with account data.
You need to export data for each group of users. Which export options should you recommend?
To answer, drag the appropriate export options to the correct user groups. Each export option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 104
A company uses Dynamics 365 Sales and Dynamics 365 Customer Service apps. Technicians doing repair work should not have access to customer orders and invoices. You need to limit the technicians" access to data. Which feature should you use?
- A. Row-level security
- B. Data loss prevention policy
- C. Environment-level security
- D. Role-based security
Answer: D
NEW QUESTION # 105
A new salesperson has user access in Microsoft 365 and salesperson privileges in Dynamics 365 Sales.
The salesperson cannot recall the Dynamics 365 Sales app URL.
You need to provide a location where the user can access the app.
Which URL should you provide?
- A. admin.powerplatform.com
- B. ponal.azure.com
- C. office.com
- D. make.powerapps.com
Answer: C
NEW QUESTION # 106
A company maintains a group of commercial buildings. The company implements Dynamics 365 Field Service.
A new employee is hired. The employee holds several advanced certifications for maintaining specific types of industrial air filtration units.
You need to add The new employee as a resource in the system.
What should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 107
You plan to implement Dynamics 365 Customer Service.
For each of the following statements, select Yes if then statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-provision-license
NEW QUESTION # 108
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