Latest [Jul 11, 2023] Genesys PC-CIC-Core Exam Practice Test To Gain Brilliante Result
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The Genesys PC-CIC-Core Certification Exam is a rigorous test that requires a thorough understanding of the PureConnect platform. It is designed to evaluate the skills and knowledge of professionals in the areas of system configuration, installation, and troubleshooting. As such, individuals who successfully pass the exam are recognized as experts in implementing and supporting the PureConnect platform.
NEW QUESTION # 24
What element CANNOT be calculated for intelligent distribution of interactions when using the ACD queue type for a workgroup?
- A. Cost
- B. Interaction's time in queue
- C. Skill proficiency
- D. Skill desire to use
Answer: D
NEW QUESTION # 25
Match the Interaction Attendant call flow type with the correct definition.
Answer:
Explanation:
NEW QUESTION # 26
Match the Interaction Attendant element with the best description.
Answer:
Explanation:
NEW QUESTION # 27
What port should be configured for managed IP phone registration when using DHCP option 160?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION # 28
Danny is a member of several Roles that each have a Client Configuration Template assigned. His user object has no Client Configuration Template assigned.
When Danny opens his Interaction Client, what determines his Client configuration?
- A. The inherited Client Configuration Template that is ranked the highest in the Client Configuration object will be used.
- B. The inherited Client Configuration Templates will be combined to determine his Client configuration.
- C. The inherited Client Configuration Template with the most functionality will be used.
- D. The Default Client Configuration Template will be chosen since his User object was not specifically assigned a Client Configuration Template.
Answer: A
NEW QUESTION # 29
You have configured your default profile and default schedule to have the functionality that you wish callers to have when they dial in during regular business hours. Now you want to assign your business hours to the default schedule so that it will only be used from 8 AM to 8 PM.
How would you assign the business hours to the default schedule?
- A. Select the Weekday schedule tab and configure the hours there.
- B. You can't assign a time to the default schedule. You must create a custom schedule and assign the time to that.
- C. Create the schedule in Interaction Administrator and use the System schedule page to use the schedule.
- D. Select the Daily schedule tab and configure the hours there.
Answer: B
NEW QUESTION # 30
What statement is true regarding this user?
- A. The user must enter his IC password to log on to the interaction Client because his default workstation is not defined.
- B. If this user is not logged in, he will not receive calls at his workstation because his default workstation is not defined.
- C. The user will not be active until the default workstation is defined.
- D. The user cannot receive emails because his default workstation is not defined.
Answer: D
NEW QUESTION # 31
Why are user objects necessary in an Interaction Center system? (Choose three.)
- A. Interaction Center user objects can provide security settings.
- B. Interaction Center user objects can be used to configure workgroup and role membership, and many other configuration settings.
- C. Interaction Center user objects provide login security for the Interaction Client and remote access functions.
- D. Interaction Center user objects provide access to network resources.
- E. Interaction Center user objects can automatically expire after a set period of time for temporary employees
Answer: A,B,C
NEW QUESTION # 32
Your company has just hired Bruce Scott as a new system administrator. When you created Bruce's user object, you checked the Master Administrator checkbox.
What rights will Bruce receive as a result?
- A. All rights to settings on the Security Rights page.
- B. All rights to Interaction Administrator.
- C. All rights to Access Control
- D. All rights to the CIC system.
Answer: C
NEW QUESTION # 33
What must an Administrator configure in order to allow a user to take advantage of CIC Unified Messaging features?
- A. Assign the user account a mailbox
- B. Run an instance of the messaging Client on the IC server under that user's profile
- C. Assign the user account a default workstation
- D. Give the user Send As permissions on the Exchange server
Answer: D
NEW QUESTION # 34
You have configured your default profile and default schedule to have the functionality that you wish callers to hear when they dial in during regular business hours. Now you want to assign your main number to the default profile.
How would you assign the main number to the default profile?
- A. You can't assign a number to the default profile. You must create a custom profile and assign the main number to that.
- B. Assign the main number in the Incoming Call Selection area of the Default Profile property window.
- C. Check "Use this profile to process incoming calls with any of the following DNIS values", then enter the number into the text box.
- D. Check "Use this profile to process incoming calls with any of the following ANI values", then enter the number into the text box.
Answer: A
NEW QUESTION # 35
If an administrator has configured ACD utilization for 'Chats' with the following criteria, what will the resulting behavior be?
- A. This is a misconfiguration of ACD calculations, and would result in no chats being distributed.
- B. An agent could receive up to 3 chats at once.
- C. The system does not allow more than 1 chat to be delivered at a time, so the limit would be 1.
- D. An agent could receive up to 2 chats at once.
Answer: D
NEW QUESTION # 36
Under what circumstances is it useful to create a Client Button?
- A. You want your customers to be able to phone you by pressing a custom button on a web page.
- B. When you want to make a custom button for agents to quickly open their Interaction Client application when they arrive at work.
- C. When you have created a unique interface using an API and want to add a custom Pickup button to it.
- D. To make a custom button available from the Interaction Client/Desktop to make it easy for call center agents to access an application when they are on a customer call.
Answer: D
NEW QUESTION # 37
When inbound callers select the Billing department from the automated attendant menu and are placed in a queue until an agent becomes available, you want them to hear their position in queue and the estimated wait time.
What operation would you use to configure this functionality?
- A. Queue menu
- B. Queue audio
- C. Queue repeat
- D. Queue parameters
Answer: B
NEW QUESTION # 38
Select the three primary groups that are used to organize Interaction Center configuration data in Interaction Administrator. (Choose three.)
- A. Interaction Processor
- B. Sites
- C. People
- D. System
- E. Server
Answer: C,D,E
NEW QUESTION # 39 
Given no additional configuration settings, what statement is true regarding this workgroup?
- A. This is a logical workgroup.
- B. This workgroup is not functional because no extension is assigned.
- C. Calls that are routed to this workgroup will ring the agent who has been in an available status the longest.
- D. Calls that are routed to this workgroup will always ring the first available person listed in the Workgroup Members list.
Answer: D
NEW QUESTION # 40
You want to configure your automated attendant so that when a caller wants to speak directly to a sales representative in the Sales workgroup, they press 1.
What type of operation in interaction Attendant would you use for this functionality?
- A. Agent Transfer
- B. External Transfer
- C. Menu Transfer
- D. Group Transfer
Answer: D
NEW QUESTION # 41
You have just completed the initial configuration of the CIC server. Currently when you call into your newly configured system, you simply hear a prompt that says "Thank you for calling". You need to configure it to say the company name in that initial prompt.
What utility allows you to change the initial prompt?
- A. Interaction Administrator
- B. Interaction Attendant
- C. System Manager
- D. Interaction Center Business Manager
Answer: B
NEW QUESTION # 42
You are performing an IC server implementation. You would like all users to be able to answer calls, place calls on hold and disconnect calls.
What object allows you to configure these settings in the most efficient manner?
- A. Default Station
- B. Default Role
- C. Default Workgroup
- D. Default User
Answer: D
NEW QUESTION # 43
You are configuring an email schedule in Interaction Attendant. You want to send a reply when an email is received so that the sender knows that they should expect a response within 24 hours.
What operation would you use to provide this functionality?
- A. Email Transfer
- B. Set Routing Options
- C. Build Reply
- D. Email Callback
Answer: C
NEW QUESTION # 44
The manager of the Marketing department wants a tab available, in the CIC client applications, that displays all of the members of the Marketing department. However, she does not need any kind of call routing for the department.
How do you configure this?
- A. Create a Role for the Marketing department and assign the appropriate extension to that role. Add all members of the Marketing department to the Marketing role.
- B. Create a Marketing object in the Department container of Interaction Administrator. Add all members of the Marketing department to the container.
- C. Create a Workgroup called "Marketing". Add all members of the Marketing department to the Marketing workgroup. Assign the appropriate extension to that workgroup and ensure that it is assigned an ACD queue type.
- D. Create a "Marketing" workgroup. Do not assign an extension or queue. Add all members of the Marketing department to the marketing workgroup.
Answer: B
NEW QUESTION # 45
The International Sales manager at your company wants to ensure that each agent gets a chance to be the first in line for a sales call. He wants calls looped through the list of agents logged into the queue, starting with the first agent and "remembering' the last user who was sent a call. Each new call will go to the agent in the list after the last agent who received a call.
What type of queue is designed to perform in this manner?
- A. Round-robin
- B. Sequential
- C. ACD
- D. Group Ring
- E. Custom
Answer: B
NEW QUESTION # 46
Your contact center supervisor would like to be automatically alerted when agents have been on calls for more than 5 minutes.
How can you configure CIC to automatically notify the supervisor when this happens?
- A. Create a Talk Time Alert in the Interaction Administrator Alerts Container.
- B. Create an alert in interaction Supervisor on "Longest Talk Time".
- C. Set an alert in the Workgroups container under the ACD lab in Interaction Administrator.
- D. Check the Talk Time Alert checkbox on the ACD tab for the appropriate workgroup and set the interval parameter to 5 minutes.
Answer: B
NEW QUESTION # 47
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