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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a recommend to improve performance and address users concerns Which feature should the consultant recommend to improve performance and address users concerns?

A) Chaining
B) Conditions
C) Batch jobs
D) Try Catch

2. You want to update 500 Leads through a Data Loader. In the CSV file, you have three columns (ID, Email, and Phone). Also, there are some blank values in the rows (some records do not have email, and some do not have a phone). You do not want null values in the records when updating the values. Which of the following options should you use to do this?

A) Null values do not get updated through Data Loader.
B) Open Data Loader --> Setting --> Uncheck the "Insert Null Values" checkbox.
C) Null values cannot be ignored. If they are present in CSV, they get updated as null.
D) Open Data Loader --> Setting --> Check the "Ignore Null Values" checkbox.
E) Modify the CSV file and remove the records which have null values, and update them manually.

3. A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external system the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet these requirements?

A) Date Input, Radio Input, HTTP Action, DataRaptor Post Action
B) HTTP Action, Radio Input, Date Input, DataRaptor Post Action
C) HTTP Action, DataRaptor Post Action, Date Input, Radio Input
D) Radio Input, Date Input, HTTP Action, DataRaptor Post Action

4. A consultant wants to proceed with a FlexCard canvas design that will display data from a legacy billing system. The legacy billing system is being extended to add a SOAP endpoint that will allow for the data to be retrieved in XML format. However, the endpoint is not ready yet.
Which data source should the team use to make progress on the design?

A) Apex REST
B) DataRaptor
C) Apex Remote
D) Integration Procedures

5. A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page.
Which type of action should the consultant recommend to meet this new requirement?

A) Navigate
B) URL
C) Event
D) Redirect

Solutions: